Hosted Call Center Software

Hosted call center software, also known as cloud call center software, is a type of software that is hosted on the cloud and accessed via the internet. This software has become increasingly popular among businesses due to its many advantages. In this article, we will discuss the advantages and disadvantages of hosted call center software and provide software recommendations.

Advantages of Hosted Call Center Software

1. Lower Upfront Costs

Hosted call center software eliminates the need for businesses to purchase expensive hardware and software, which can be a significant expense. Instead, the software is hosted on the cloud and can be accessed via the internet, reducing the initial cost of implementation.

2. Scalability

Hosted call center software allows businesses to easily scale their operations up or down based on their needs. This is because the software is hosted on the cloud, allowing businesses to add or remove features as needed.

3. Flexibility

Hosted call center software can be accessed from anywhere, allowing agents to work remotely. This flexibility can be especially useful for businesses with remote or distributed teams.

4. Automatic Updates

Hosted call center software is automatically updated by the provider, meaning that businesses do not need to worry about maintaining the software themselves. This ensures that businesses are always using the latest version of the software and that any bugs or security issues are quickly addressed.

5. Disaster Recovery

Hosted call center software is hosted on the cloud, which provides businesses with automatic disaster recovery capabilities. This ensures that businesses can quickly recover from any unexpected disruptions.

Read More:   Blue Pumpkin Call Center Software

Disadvantages of Hosted Call Center Software

1. Internet Connectivity

Hosted call center software relies on internet connectivity. This means that if a business experiences internet connectivity issues, their call center operations could be impacted.

2. Security Concerns

Hosted call center software is hosted on the cloud, which can raise concerns around data security. However, reputable providers offer advanced security measures, such as encryption and two-factor authentication, to mitigate these concerns.

3. Limited Customization

Hosted call center software may offer limited customization options compared to on-premise software. However, this limitation is often outweighed by the flexibility and scalability of hosted call center software.

Software Recommendations

1. Five9

Five9 is a cloud-based call center software that is known for its scalability and flexibility. It offers features such as predictive dialing, IVR, and omnichannel support.

2. Talkdesk

Talkdesk is a cloud-based call center software that offers features such as call recording, real-time reporting, and AI-powered routing. It is known for its ease of use and scalability.

3. Genesys Cloud

Genesys Cloud is a cloud-based call center software that offers features such as automatic call distribution, workforce management, and customizable dashboards. It is known for its reliability and ease of use.

4. RingCentral

RingCentral is a cloud-based communication and collaboration platform that offers call center functionality, such as call routing, IVR, and call monitoring. It is known for its integrations with other business software and its ease of use.


Hosted call center software offers many advantages, including lower upfront costs, scalability, flexibility, automatic updates, and disaster recovery capabilities. However, it is important to consider the potential disadvantages, such as reliance on internet connectivity, security concerns, and limited customization options. When selecting hosted call center software, it is important to choose a reputable provider that offers advanced security measures and features that meet your business needs. Five9, Talkdesk, Genesys Cloud, and RingCentral are all great options to consider.

Read More:   Best Mobile Software Development
Please Wait