Opensource Call Center Software – Call centers are an essential aspect of any business that aims to provide excellent customer service and support. To ensure that your call center runs smoothly and efficiently, it is crucial to have the right software tools in place. In recent years, open-source call center software has become a popular choice among businesses. In this article, we’ll be exploring the best open-source call center software options available in the market.
1. Asterisk
Asterisk is an open-source call center software that is widely used in the industry. The platform comes with a wide range of features, including IVR, automatic call distribution, and call recording. Asterisk also offers advanced routing options, such as skills-based routing and priority routing. Some of the benefits of using Asterisk include:
- High flexibility and customization
- Scalability for businesses of all sizes
- Cost-effective pricing
- Wide community support and documentation
2. VICIdial
VICIdial is another popular open-source call center software that is designed to handle both inbound and outbound call center operations. The platform comes with features such as predictive dialing, IVR, and automatic call distribution. VICIdial also offers advanced reporting and analytics to help businesses monitor their call center performance. Some of the benefits of using VICIdial include:
- Easy to use interface
- Customizable scripting and routing
- High scalability for large call centers
- Wide community support and documentation
3. FreePBX
FreePBX is a web-based open-source call center software that is designed to handle inbound and outbound call center operations. The platform comes with features such as IVR, call recording, and automatic call distribution. FreePBX also offers advanced routing options, such as skills-based routing and priority routing. Some of the benefits of using FreePBX include:
- High customization and flexibility
- Scalability for businesses of all sizes
- Cost-effective pricing
- Wide community support and documentation
4. QueueMetrics
QueueMetrics is an open-source call center software that is designed to provide real-time monitoring and reporting of call center operations. The platform comes with features such as call recording, IVR, and automatic call distribution. QueueMetrics also offers advanced reporting and analytics to help businesses monitor their call center performance. Some of the benefits of using QueueMetrics include:
- Real-time monitoring and reporting
- Customizable reporting options
- Cost-effective pricing
- Wide community support and documentation
5. Goautodial
Goautodial is a web-based open-source call center software that is designed to handle both inbound and outbound call center operations. The platform comes with features such as predictive dialing, IVR, and automatic call distribution. Goautodial also offers advanced routing options, such as skills-based routing and priority routing. Some of the benefits of using Goautodial include:
- Easy to use interface
- Customizable scripting and routing
- Scalability for businesses of all sizes
- Wide community support and documentation
Conclusion
Open-source call center software is a cost-effective and flexible solution for businesses that aim to streamline their call center operations. The five open-source call center software options listed above are some of the best available in the market, and they offer a wide range of features to meet the needs of businesses of all sizes. Choosing the right open-source call center software is essential to the success of any business, and with the right software tools in place, businesses can improve their call center operations and provide excellent customer service and support.